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PRIVACY POLICY

This policy describes how Dubai Camel Racing Club, processes uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites, mobile apps and other platforms. 

WHAT THIS POLICY COVERS

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy, which:

  • sets out the types of personal information we collect;
  • explains how and why we collect and use your personal information;
  • explains how we protect the personal information we collect

This Policy applies if you use our services. Using our Services means:

  • creating account/registering for race or any of our services over phone/online
  • being a member or any of our services

This Policy also applies if you contact us or we contact you about our Services.

PERSONAL INFORMATION WE COLLECT

When you register for our services, we may collect:

  • Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
  • Your account login details, such as your username and the password that you have chosen
  • Your camel/trainer/breed information

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

  • Information about your online purchases (for example: what, when, what service you ordered/bought and how you paid);
  • Information about your online browsing behavior on our Websites, Mobile Apps and public networks and information about when you click on one of our service
  • Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
  • Information about your precise geolocation.

When you contact us or we contact you or you take part in registration, medical, race, prize collection or questionnaires about our Services, we may collect:

  • Personal information you provide about yourself
  • Power of attorney or authorization letter if you are not owner of the service registered with us
  • Details of emails and other digital communications we send to you including information about the emails, SMS or link

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

Make our Services available to you 

We use your personal information to provide the services you have requested, including:

  • Processing your services, payments and refunds
  • Managing the accounts, you hold with us.

This is so we can provide the services to you in line with our contractual obligations to you.

Personalize your experience

We may use your personal information to personalize the news/information messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:

  • Providing you with relevant news/information communications (including by email, post, telephone, SMS, or online/social media advertising), relating to products and services we offer. As part of this, online news/information may be displayed on Our Websites, Mobile Apps, online media channels and social media.  We may also measure the effectiveness of our news/information communications and those of website, mobile app, online media and social media

Contact and interact with you

We may use your personal information when we communicate with you, in order to:

  • Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us
  • Manage services and races you take part in
  • Invite you to take part in and manage customer surveys, questionnaires and voting other market research activities carried out by Dubai Camel Racing Club

It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.

Manage and improve our day-to-day operations

We analyses information about how you use our services to:

  • Manage and improve our Websites and Mobile Apps 
  • Help to develop and improve our facilities range, services, tracks, information technology systems, know-how and the way we communicate with you; 
  • Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

SHARING PERSONAL INFORMATION

We may share your personal information with DCRC sister organization under the following circumstances:  

Dubai Camel Racing Club Subsidiaries

We may share the personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed below;

  • Verifying the information, confirm the ownership, breed or age. For example, when register for auction, tarsis, breeding or medical of your camel we will give the relevant details of you and your camel.

SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS

We may share personal information with other organizations in the following circumstances:

  • if any applicable law or a public authority says we must share the personal information;
  • if we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
  • to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement, we may have with you too. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us
  • to any other successors in title to our business; or
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

HOW WE PROTECT PERSONAL INFORMATION

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration and destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

SOCIAL MEDIA

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

Dubai Camel Racing Club is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our Websites and Mobile Apps work

Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalize your experience and allow you to use many of their useful features.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

Improve the performance of our Websites and Mobile Apps

Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising

We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organizations’ websites.

Cookies used for this purpose are often placed on our Websites by other organizations, and always with our permission. These Cookies may collect information about your online behavior, such as your IP address, the website you arrived from and information about your race/participation history or the content of your camel winning or position won. This means that you may see our adverts on our Websites and on other organizations’ websites. You may also see adverts for other organizations on our Websites.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected (e.g. race/event calendar).

Measuring the effectiveness of our marketing communications, including online advertising Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

We also use Cookies to measure the effectiveness of our marketing communications

Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other devices.

If you choose to disable some or all Cookies, you may not be able to make full use of our platforms. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use some of our products and services that require you to sign in.

Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.

AGGREGATE DATA, DATA ANALYTICS AND SOCIAL MEDIA FUNCTIONALITY

We may aggregate personal information and remove any identifying elements in order to analyses patterns and improve our marketing and promotional efforts, to analyses Platform use, to improve our content and product offerings, and to customize our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.

We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behavior to better understand and serve you.

If you use buttons on our Platforms linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers, or generally to anyone who has access to your profile page).

YOUR RIGHTS

You have the right to see or access the personal information we hold about you. To receive a copy, please write to the Department of Information Technology, Dubai Camel Racing Club, P.O. Box 126767, Dubai, United Arab Emirates. You can also email us at info@dcrc.ae

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • rectify the information we hold about you;
  • erase your personal information;
  • restrict our use of your personal information;
  • object to our use of your personal information;
  • withdraw any consents you have provided for our use of your personal information;
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
  • lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact us at the details below.

If you are concerned that any of the information we hold about you is incorrect, or out of date, please write to the address above to report your concerns and we will take appropriate steps to amend our records.

Please note that we will likely require additional information from you in order to honor your requests.

PRIVACY CONCERNS

If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy please write to the Department of Information Technology, Dubai Camel Racing Club, P.O. Box 126767, Dubai, United Arab Emirates or email us at info@dcrc.ae. We will endeavor to respond to your concerns as soon as possible.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.

LINKS

Our Websites or Mobile Apps may contain links to other websites operated by other organizations that have their own privacy policies. Please make sure you read the terms and conditions and privacy
policy carefully before providing any personal information on a website as we do not accept any responsibility or liability for websites of other organizations.

GOVERNING LAW AND DISPUTE RESOLUTION

This policy is governed by the United Arab Emirates laws. Any disputes arising thereof, or connected thereto shall be settled by the Dubai courts between Dubai Camel Racing Club and you.

CHILDREN

Our platforms are not directed towards children. If you are providing personal information for an individual less than 15 years of age, you are providing us your affirmative parental consent as the legal parent or guardian to collect, use and process the information of the individual less than 15 years of age, consistent with this Privacy Policy.

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